Terms and Conditions

Exchanges and Returns

Each Zaftique.com order is shipped with an easy, convenient Exchange/Return Form.

If for any reason you're not satisfied with your purchase, please return it to us within 30 days of the invoice date. We have established the following return policy:

• Any return or exchange will need to be sent back within 90 days for processing. Any return or exchange that exceeds 90 days will not be accepted and the item will be shipped back at the customer's expense.
• The item must be in perfect condition with the original tags attached.
• Worn, soiled, odorous, damaged, or altered items cannot be returned and will not have a credit issued upon return.
• Clearance items may be exchanged or returned for store credit only.
• Exchanged items can be returned for store credit only.
• Regular Sale items may be exchanged or returned for either store credit or refund, when returned within the 30 day policy.
• Shipping charges are NOT refundable.

As you would in any retail store, please try clothing on wearing undergarments and be careful to not get makeup on the clothes. This is especially important when trying on Swimwear. Please do not remove the protective strip in the swimsuit until you are completely sure you are keeping the item.

Undergarments of an intimate nature such as briefs, panties, and thongs are not returnable by law. Please refer to our sizing chart to make sure you are ordering your correct size. Returns of undergarments will not be accepted.

All credits are processed promptly upon receipt of the return. Credits are posted to the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your credit card statement.

You can also exchange your item for a different size or color. When exchanging an item, please indicate the new size and color on the Zaftique.com Return Form and mail it back with your return. We will ship you the new item upon receipt of the returned merchandise. If the item you are requesting is not available, we will notify you by e-mail.

The washing label on the garments may not be correct all the time. Descriptions on the website contains all the correct information. The washing instructions and fabric contents should be according to the website. All items with sequins, beads, laces, and crochet are delicate in nature therefore should not be machine-washed and should be hand-washed in general.

Ship-to Address

We would need to verify the ship-to addresses of our customers with the credit card companies. If your ship-to address is different from your billing address, please inform your credit card companies to include your ship-to address in your record so that our customer service representative can effectively verify it with your credit card company. We appreciate your help in this regard as this will certainly expedite the shipping process of your order.

If the ship-to address is different from your billing address and is not listed with your credit card company, it may result in significant delays to the shipment of your order. If our customer service representative ultimately can not verify the ship-to address, it may result in the cancellation of the order altogether. We hope you will understand that we need to safeguard the security of our transactions.

Shipping Guidelines

Zaftique offers convenient shipping within the United States (Continental United States, Alaska and Hawaii.) Ground service is not available for Alaska and Hawaii; 2 day service is standard.

Shipping charges are based on the weight of the garment, the shipping destination and will be calculated at the time of purchase. Expedited Next Day, 2nd Day, 3rd Day or Saturday Delivery shipping (where available) options are also available at check out.

Rates are subject to change without notice.

While we do our best to ensure the items you ordered are available, if an item is found to be backordered or not available to ship within 7-10 business days after you place your order, we will notify you via e-mail. (Most orders will ship within 4 days of order being placed.)

Most out-of-stock items are usually shipped in 2 to 3 weeks of order. If you do not receive your order in 2 weeks, please contact us.

Zaftique is pleased to announce we now offer stylish and sophsticated fashion for all Canada and United Kingdom customers. It�s fast and easy to order! Simply send an e-mail to [email protected] with your desired items or contact Customer Service at 818-253-0033 Monday � Friday PST.

A $200 minimum (excluding shipping) is required per order, all items must be in stock � we are unable to partially ship. Customer Service will notify you in regards to any backordered items. At which point the order can be held for an entire order shipment or if you chose so you may cancel the backorder item at anytime.

Payment must be made in US dollars at time of purchase by one of the following methods: Visa, MasterCard, American Express and Discover. Money orders, wire transfers or cashier checks are not acceptable.

Custom duties and taxes are solely the responsibility of the receiver, if for any reason a package is refused you will be refunded for the items minus a 5% re-stocking fee per line item. If a refusal of a package results in a charge back to Zaftique.com, we have the right to charge your credit card on file for the full amount.

Shipping charges are based on the weight of the garment and the destination of delivery and will be calculated at the time of purchase. Options will be provided to you upon Customer Service receving your order request, before your order is placed and charged. Due to custom clearance, we are unable to guarantee an arrival date. You will however, receive a tracking number via e-mail which will be trackable door to door.

Rates are subject to change without notice.

We can accept returns for refunds only as long as they are received within 30 days of the ship date. Please note, you will not be refunded for your shipping and handling or customs duties and taxes. We can NOT offer an exchange. If the package is received past the 30 day limit store credit will be issued, no exceptions.

If you have any other questions related to our International or deomestic shipping policy, please contact our Customer Service department at 818-253-0033 or [email protected].