Your satisfaction is important to us!

American Dreamwear Inc. dba Zaftique.com To contact our Customer Service department, please: E-mail: customerservice@zaftique.com Telephone: (818)252-0033  Fax: (818)252-0011 Monday - Friday 8:30 am to 5:30 pm (Pacific Time) If a Customer Service Representative is not available, please leave us a voice mail message and we will return it as soon as possible.

About Us Upscale and upbeat, elegant fashions have finally arrived in sizes 0Z to 6Z at Zaftique.com! Our fashions are characterized by body-flattering styles and easy care fabrics, designed to fit both your size and shape. From special occasions to your daily needs in the office, at the beach or in the gym, Zaftique.com can always dress you for style and comfort. Zaftique.com, a wholly-owned subsidiary of American Dreamwear Inc., is an internet based company offering designer merchandise updated often so your wardrobe and shopping experience can always remain fresh. We know our customers are savvy consumers—you demand comfort, fit, fashionable styling, quality fabric, superb craftsmanship and great value for your money. That’s what you’ll get from shopping at Zaftique.com, along with fast delivery and excellent customer service. We take pride in delivering customer satisfaction with every order. If you have any questions, please see our Customer Service or FAQ and you can always reach us by e-mail customerservice@zaftique.com or phone (800)909-4923.

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Online Ordering

If you’re concerned about credit card transactions via the Internet, you may call us Monday-Friday 8:30 a.m. to 5:30 p.m. Pacific Time, and place your order by phone. If we are unable to take your call, leave a message and a customer service representative will call you back at your convenience.

We are always happy to answer questions about our garments!

Exchanges and Returns

If for any reason you're not satisfied with your purchase, please return it to us within 30 days of the shipment date. We have established the following policies about returns:

• The item must be in perfect condition with the original tags attached. Worn, soiled, odorous, damaged, laundered or altered items cannot be returned and will not have a credit issued upon return.
• Regular Sale items may only be returned for store credit, even if they're returned within the 30 day policy.
• CLEARANCE ITEMS ARE FINAL SALE ONLY and are not eligible for any kind of return, refund, exchange or credit.  If you have any questions about style or sizing, please contact a CSR prior to purchase.  Items subject to availability.

• Shipping charges are NOT refundable.

Each Zaftique.com order is shipped with an easy, convenient Exchange/Return Form.

As you would in any retail store, please try clothing on wearing undergarments and be careful to not get makeup on the clothes. This is especially important when trying on Swimwear. Please do not remove the protective strip in the swimsuit until you are completely sure you are keeping the item.

Undergarments of an intimate nature such as briefs, panties, thongs and shapers are not returnable by law. Please refer to our sizing chart to make sure you are ordering your correct size. Returns of undergarments will not be accepted.

All credits are processed promptly upon receipt of the return. Credits are posted to the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your credit card statement.

You can also exchange your item for a different size or color. When exchanging an item, please indicate the new size and color on the Zaftique.com Return Form and mail it back with your return. We will ship you the new item upon receipt of the returned merchandise. If the item you are requesting is not available, we will notify you by e-mail. Customers need to pay for re-shipping charges if they are exchanging a second time, or if the Exchange is received over 30 days past the shipment date.

Ship-to Address

We would need to verify the ship-to addresses of our customers with the credit card companies. If your ship-to address is different from your billing address, please inform your credit card companies to include your ship-to address in your record so that our customer service representative can effectively verify it with your credit card company. We appreciate your help in this regard as this will certainly expedite the shipping process of your order.

If the ship-to address is different from your billing address and is not listed with your credit card company, it may result in significant delays to the shipment of your order. If our customer service representative ultimately can not verify the ship-to address, it may result in the cancellation of the order altogether. We hope you will understand that we need to safeguard the security of our transactions.

Shipping Guidelines

Zaftique offers convenient shipping within the United States (Continental United States, Alaska and Hawaii.), and we ship exclusively through UPS.  Under no circumstances can we offer shipping via any other carrier or method. 

Make every effort to use a street address. Post Office Box (PO Box), Army Post Office (APO) and Fleet Post Office (FPO) addresses are NOT accepted by UPS.

Shipping charges are based on the weight of the garment and delivery destination and will be calculated at the time of purchase. Expedited Next Day, 2nd Day, or 3 Day Select shipping options are also available at check out.

All Expedited shipping options include business days only, and not weekends or holidays. If you have a concern about shipping times, please contact Customer Service prior to placing your order.

Your order may be sent in multiple boxes or shipments - however, you are only charged one shipping charge no matter how many boxes it takes to ship your order!

While we do our best to ensure the items you ordered are available, if an item is found to be back-ordered or not available to ship within 7-10 business days after you place your order, we will notify you via e-mail. (Most orders will ship within 4 days of order being placed.)

Most out-of-stock items are usually shipped in 2 to 3 weeks of order. If you do not receive your order in 2 weeks, please contact us.

Rates are subject to change without notice.

International Ordering

Zaftique is pleased to announce we now offer stylish and sophsticated fashion for International customers. It’s fast and easy to order! Simply send an e-mail to Customerservice@zaftique.com with your desired items or contact Customer Service at 818-252-0033 Monday – Friday 8:30-5:30 PST.

Canadian customers may place an order of any size. For all other countries, a $200 minimum (excluding shipping) is required per order; all items must be in stock – we are unable to partially ship. Customer Service will notify you in regards to any backordered items. At which point the order can be held for an entire order shipment or if you chose so you may cancel the backorder item at anytime.

Payment must be made in US dollars at time of purchase by one of the following methods: Visa, MasterCard, American Express and Discover. Money orders, wire transfers or cashier checks are not acceptable.

Custom duties and taxes are solely the responsibility of the receiver, if for any reason a package is refused you will be refunded for the items minus a 5% re-stocking fee per line item. If a refusal of a package results in a charge back to Zaftique.com, we have the right to charge your credit card on file for the full amount.

Shipping charges are based on the weight of the garment and the destination of delivery and will be calculated at the time of purchase. Options will be provided to you upon Customer Service receving your order request, before your order is placed and charged. Due to custom clearance, we are unable to guarantee an arrival date. You will however, receive a tracking number via e-mail which will be trackable door to door.

Rates are subject to change without notice.

We can accept returns for refunds only as long as they are received within 30 days of the ship date. Please note, you will not be refunded for your shipping and handling or customs duties and taxes. We can NOT offer an exchange. If the package is received past the 30 day limit store credit will be issued, no exceptions.

If you have any other questions related to our International or domestic shipping policy, please contact our Customer Service department at 818-252-0033 or Customerservice@zaftique.com.

Payment Information

Zaftique accepts the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

Enter your name and billing address exactly as it appears on your credit card and credit card statement. If you would like to ship to a secondary address such as your business address you will need to call your credit card company and have the second address added as an approved “billing” address by your credit card company.

If your order is not able to be completed online, you may get a message to call our Customer Service Department. Trying to place the order again online may result in multiple funds being held against your card. If you are using a debit card, your checking account funds may also be held multiple times. If you get an error message, please call Customer Service ASAP for further assistance.

You may also call (800)909-4ZAF (4923) or (818)252-0033 if you would like to place an order by phone. Please call between 8:30 a.m. to 5:30 p.m. Mon-Fri (Pacific Time.) If all representatives are busy, please leave a message so we can call you back.

Thank you for visiting Zaftique.com