Your satisfaction is important to us!

To contact our Customer Service department, please:

E-mail: [email protected]
Telephone: (818)253-0033  Fax: (818)253-0011
Monday - Friday 8:30 a.m. to 5:30 p.m. (Pacific Time)

If a Customer Service Representative is not available, please leave us a voice mail message and we will return it as soon as possible.

Zaftique.com Customer Comments

Click here to see what our customers are saying!

Online Ordering

If you�re concerned about credit card transactions via the Internet, you may call us Monday-Friday 8:30 a.m. to 5:30 p.m. Pacific Time, and place your order by phone. If we are unable to take your call, leave a message and a customer service representative will call you back at your convenience.

We are always happy to answer questions about our garments!

Exchanges and Returns

If for any reason you're not satisfied with your purchase, please return it to us within 30 days of the invoice date. We have established the following policies about returns:

• The item must be in perfect condition with the original tags attached. Worn, soiled, odorous, damaged, or altered items cannot be returned and will not have a credit issued upon return.
• Clearance items may be exchanged or returned for store credit, not refunded
• Regular Sale items may either be exchanged, or returned for store credit, or refunded if returned within the 30 day policy.
• Shipping charges are NOT refundable.

Each Zaftique.com order is shipped with an easy, convenient Exchange/Return Form.

As you would in any retail store, please try clothing on wearing undergarments and be careful to not get makeup on the clothes. This is especially important when trying on Swimwear. Please do not remove the protective strip in the swimsuit until you are completely sure you are keeping the item.

Undergarments of an intimate nature such as briefs, panties, thongs are not returnable by law. Please refer to our sizing chart to make sure you are ordering your correct size. Returns of undergarments will not be accepted.

All credits are processed promptly upon receipt of the return. Credits are posted to the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your credit card statement.

You can also exchange your item for a different size or color. When exchanging an item, please indicate the new size and color on the Zaftique.com Return Form and mail it back with your return. We will ship you the new item upon receipt of the returned merchandise. If the item you are requesting is not available, we will notify you by e-mail.

Ship-to Address

We would need to verify the ship-to addresses of our customers with the credit card companies. If your ship-to address is different from your billing address, please inform your credit card companies to include your ship-to address in your record so that our customer service representative can effectively verify it with your credit card company. We appreciate your help in this regard as this will certainly expedite the shipping process of your order.

If the ship-to address is different from your billing address and is not listed with your credit card company, it may result in significant delays to the shipment of your order. If our customer service representative ultimately can not verify the ship-to address, it may result in the cancellation of the order altogether. We hope you will understand that we need to safeguard the security of our transactions.

Shipping Guidelines

Zaftique offers convenient shipping within the United States (Continental United States, Alaska and Hawaii.) Ground service is not available for Alaska and Hawaii; 2 day service is standard.

Make every effort to use a street address. Post Office Box (PO Box), Army Post Office (APO) and Fleet Post Office (FPO) addresses are NOT accepted by UPS.

Shipping charges are based on the weight of the garment and delivery destination and will be calculated at the time of purchase. Expedited Next Day, 2nd Day, 3rd Day or Saturday Delivery shipping (where available) options are also available at check out.

Your order may be sent in multiple boxes or shipments - however, you are only charged one shipping charge no matter how many boxes it takes to ship your order!

While we do our best to ensure the items you ordered are available, if an item is found to be back-ordered or not available to ship within 7-10 business days after you place your order, we will notify you via e-mail. (Most orders will ship within 4 days of order being placed.)

Most out-of-stock items are usually shipped in 2 to 3 weeks of order. If you do not receive your order in 2 weeks, please contact us.

Rates are subject to change without notice.

Zaftique is pleased to announce we now offer stylish and sophsticated fashion for all Canada and United Kingdom customers. It�s fast and easy to order! Simply send an e-mail to [email protected] with your desired items or contact Customer Service at 818-253-0033 Monday � Friday PST.

A $200 minimum (excluding shipping) is required per order, all items must be in stock � we are unable to partially ship. Customer Service will notify you in regards to any backordered items. At which point the order can be held for an entire order shipment or if you chose so you may cancel the backorder item at anytime.

Payment must be made in US dollars at time of purchase by one of the following methods: Visa, MasterCard, American Express and Discover. Money orders, wire transfers or cashier checks are not acceptable.

Custom duties and taxes are solely the responsibility of the receiver, if for any reason a package is refused you will be refunded for the items minus a 5% re-stocking fee per line item. If a refusal of a package results in a charge back to Zaftique.com, we have the right to charge your credit card on file for the full amount.

Shipping charges are based on the weight of the garment and the destination of delivery and will be calculated at the time of purchase. Options will be provided to you upon Customer Service receving your order request, before your order is placed and charged. Due to custom clearance, we are unable to guarantee an arrival date. You will however, receive a tracking number via e-mail which will be trackable door to door.

Rates are subject to change without notice.

We can accept returns for refunds only as long as they are received within 30 days of the ship date. Please note, you will not be refunded for your shipping and handling or customs duties and taxes. We can NOT offer an exchange. If the package is received past the 30 day limit store credit will be issued, no exceptions.

If you have any other questions related to our International or deomestic shipping policy, please contact our Customer Service department at 818-253-0033 or [email protected].

Payment Information

Zaftique accepts the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

Enter your name and billing address exactly as it appears on your credit card and credit card statement. If you would like to ship to a secondary address such as your business address you will need to call your credit card company and have the second address added as an approved �billing� address by your credit card company.

You may also call (800)909-4ZAF (4923) or (818)253-0033 if you would like to place an order by phone. Please call between 8:30 a.m. to 5:30 p.m. Mon-Fri (Pacific Time.) If all representatives are busy, please leave a message so we can call you back.